In no particular order, the documents show that: These documents paint a picture of a company that is seriously grappling with (and often failing in) its responsibility as the largest social media platform.
In addition to internal research and draft presentations released several weeks ago, thousands of new documents were released last week, including memos, chats, and emails. (Facebook’s attempt to rebrand as Meta should not distract from the takeaways of these documents, so we will continue to call the company Facebook here.) The documents show the company struggling internally with the negative impacts of both Facebook and its former-rival, now-partner platform, Instagram. Many of the problems highlighted by these documents are not particularly new. Regardless, we may finally be at a tipping point.įor the last month, Facebook has been at the center of a lengthy, damaging news cycle brought on by the release of thousands of pages of leaked documents, sent to both Congress and news outlets by former Facebook data scientist Frances Haugen. It’s not for lack of trying, of course-much like Facebook, Congress is a many-headed beast, and its members rarely agree on the specific problems besetting American life, let alone the solutions. Finally, there is finger-wagging, political jockeying, and within a month or two, a curious thing happens: Congress does nothing. Next, following a painful news cycle for the company, Mark Zuckerberg puts on a sobering presentation for Congress about the value that Facebook provides to its users, and the work that they’ve already done to resolve the issue. First, new information is revealed that the company misled users about an element of the platform- data sharing and data privacy, extremist content, ad revenue, responses to abuse -the list goes on.
These blowups follow a fairly standard pattern, at least in the U.S. Every year or so, a new Facebook scandal emerges.
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